Refund policy

At Curly Sleek, customer satisfaction matters to us. We want you to shop with confidence. That is why we offer a 7 Days Free Refund Policy with a simple and easy process.

1. Return Eligibility 

You may request a return or refund within 7 days of receiving your order if:

  • You received the wrong product

  • You received a damaged product

  • The product arrived leaked, broken, or defective

  • You are not satisfied with the product and want to request a refund within the return window

To qualify for a return, the product should be:

  • Returned within 7 days of delivery

  • In its original packaging, where possible

  • Accompanied by proof of purchase, order number, or contact details used at checkout

2. Free Refund Policy

We offer a 7-day free refund policy without any hassle. If your refund request is approved, you will not be charged any extra return handling fee for eligible cases.

3. Non-Returnable Cases

For hygiene and safety reasons, we may not accept returns in the following cases:

  • The return request is made after 7 days of delivery

  • The product has been heavily used or intentionally damaged

  • The product was not purchased directly from Curly Sleek

  • The item was returned without any order details or proof of purchase

4. How to Request a Return or Refund

To start a return or refund request, contact us using the details below:

Brand Name: Curly Sleek
Contact No: 03000746022
Address: Lahore, Pakistan

Please share:

  • Your full name

  • Order number

  • Phone number

  • Reason for return

  • Clear photo or video, if the item is damaged, leaked, or wrong

Our team will review your request and guide you on the next step.

5. Refund Process

Once your return or refund request is approved, your refund will be processed within 7 to 14 business days.

Refunds may be issued through:

  • Bank transfer

  • Easypaisa

  • JazzCash

  • The original payment method, where applicable

The exact time may vary depending on your payment provider or bank.

6. Damaged or Wrong Orders

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery for faster resolution. We may ask for photos or a short video to verify the issue.

7. Exchange Option

If you prefer, we may also offer an exchange instead of a refund, depending on product availability.

8. Cancellation Policy

If you want to cancel your order, please contact us as soon as possible. Orders can only be canceled before dispatch. Once the order has been shipped, it will fall under our return policy.

9. Contact Us

For any return, refund, or exchange request, contact us at:

Curly Sleek
Phone: 03000746022
Address: Lahore, Pakistan