Shipping policy

At Curly Sleek, we aim to make your shopping experience simple, smooth, and reliable. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Shipping Coverage

We currently deliver across Pakistan.

2. Shipping Charges

We offer Free Shipping on all orders.
There are no delivery charges for customers anywhere in Pakistan.

3. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all eligible orders across Pakistan.
You can pay for your order at the time of delivery.

4. Order Processing Time

Orders are usually confirmed and processed within 1 working day after placement.
Orders placed on weekends or public holidays may be processed on the next working day.

5. Delivery Time

Our standard delivery time is 3 to 5 working days after order confirmation, depending on your city and courier service availability.

Please note:

  • Major cities may receive orders sooner

  • Remote areas may take slightly longer

  • Delivery delays may happen during holidays, weather issues, strikes, or courier operational problems

6. Order Confirmation

After placing your order, our team may contact you by phone or message to confirm your order before dispatch.
Please make sure your contact number is active and correct.

7. Delivery Delays

While we do our best to deliver on time, delays may happen due to reasons beyond our control, including:

  • Public holidays

  • Bad weather

  • Courier delays

  • High order volume

  • Incomplete or incorrect address details

In such cases, we appreciate your patience and understanding.

8. Incorrect Address or Contact Details

Customers are responsible for providing the correct shipping address and phone number at checkout.
If incorrect information is provided, Curly Sleek will not be responsible for delays or failed deliveries caused by wrong details.

9. Failed Delivery Attempts

If the courier is unable to deliver due to customer unavailability, non-response, or incorrect details, the order may be canceled or returned.
Our team may contact you again to resolve the issue where possible.

10. Damaged Parcel on Delivery

If your parcel appears damaged or opened at the time of delivery, please contact us immediately and share clear photos or videos so we can review the issue and assist you properly.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Curly Sleek
Phone: 03000746022
Email: curlysleek@gmail.com
Address: Lahore, Pakistan